Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your use of the Gem Strategy website and any related inquiries, consultations, or services. By accessing this site, submitting a form, or engaging our services, you agree to be bound by these Terms.

2. Services

Gem Strategy provides marketing and creative services including (but not limited to) social media management, content creation, branding, paid advertising management, email marketing, and digital marketing strategy.

Service scope, deliverables, timelines, and pricing are confirmed separately in a proposal, invoice, or written agreement.

3. Quotes, Payments, and Refunds

Any pricing shown on the website is indicative. Final pricing depends on scope and is confirmed in writing. Payments (including deposits) are required as specified in the applicable agreement or invoice.

Unless otherwise stated in writing, payments are non-refundable once work has started or deliverables have been provided.

4. Client Responsibilities

You agree to provide timely access, approvals, content, brand assets, and accurate information needed for us to deliver services. Delays in client feedback or required materials may affect timelines.

5. Intellectual Property

Unless otherwise agreed in writing, we retain ownership of our pre-existing materials, frameworks, and processes. Upon full payment, you receive rights to use the final deliverables created specifically for you, excluding third-party content/licenses.

6. Performance Disclaimer

Marketing results can be influenced by many factors outside our control (platform changes, budgets, industry competition, account history, and your operational capacity). We do not guarantee specific outcomes unless explicitly stated in writing.

7. Prohibited Use

You agree not to misuse the website, submit false information, attempt to disrupt site functionality, or use the site for unlawful purposes.

8. Limitation of Liability

To the maximum extent permitted by law, Gem Strategy will not be liable for indirect, incidental, special, or consequential damages arising from your use of the website or services.

9. Changes to These Terms

We may update these Terms from time to time. Continued use of the website after changes means you accept the updated Terms.

10. Contact

For booking details, please use the contact information shown on the website.